Terms & Conditions

Pricing

The price of each item is clearly stated within the descriptions. We reserve the right to alter our prices at any time. The price you pay is the price advertised at the time of placing an order. Shipping costs include all costs associated with packaging (including our exclusive black gift bags), handling and shipping.

Payment

We prefer to use Paypal's secure site to process payments as it allows us to ship your orders quickly and efficiently. You can pay using your credit or debit card using Paypal even if you do not have a Paypal account. Please follow the checkout instructions to complete your order, where you will be given the option to either login to your Paypal account or make a one-time payment with your credit or debit card. Opening an account with Paypal is fast, free and secure, and will enable you to make further purchases without having to re-enter your details each time, so if you do not currently have a Paypal account you may find it useful in the future. Please visit www.paypal.com for more information.

Customeyesed Products

If you have any ideas or requests for any kitsch jewellery or kawaii accessory designs, such as a unique bracelet that has not yet been created to match some earrings we already have in stock, or a certain charm you would like us to make for you, we would be happy to help. Please send us your requirements using the form on the Customeyes page and we will get back to you with a quote.

Once you have agreed on the price we quote for your design, we will list your item in the Your Customeyesed Items section (withtin the Specials menu) for you to purchase.  We will only send the item to the person who requested it, so please do not pay for any items you have not requested.

Customeyesed items will not be created until we receive your payment to avoid abuse of this service. However, if you are not happy with your item for any reason you have 7 days from receipt to arrange a refund or exchange. Please see our Shipping & Returns page for more information.

All non-stock items can take up to an additional 5 working days for delivery to allow for the creation of charms and the production process. However, in many cases they will be produced and delivered the same day. We will notify you of any delays if applicable. We cannot guarantee that we will be able to make your chosen item exactly as you would like it, but we will always do our best to fulfil any design request as closely as possible, and suggest suitable alternatives if necessary.


Product Descriptions and Images

We make every effort to describe each item as accurately as possible. However, the 'vintage' nature of some of the charms means that they can be difficult to source, and as a result certain charms may have slight colour/design variations to those described, and the exact placement of the labels may vary. The location of the googly eyes may also vary from the product images shown, but this is is what makes them unique and individual!